Session

Applied TAM

117 - Fresh Ideas for Measurable CSR Workflows for Retaining Customer Renewals - Applied TAM

3:45 PM–4:45 PM Oct 17, 2018 (US - Central)

Presidential Chamber B

Description

How can we have all CSRs in the same simple workflow that is measurable? How do we reward and/or stick it to CSRs for helping their retention of customers. CSRs need to know how to use Applied TAM for all the processes needed to be pro-active not re-active, retaining customers loyalty. Come for some ideas that may be new and refresh your CSR staff!

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